What does effective criticism involve?

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Effective criticism involves pairing corrective criticism with positive feedback. This approach, often referred to as the "sandwich method," ensures that while areas for improvement are highlighted, the individual also receives acknowledgment for their strengths and achievements. This balanced feedback helps to maintain morale and encourages a growth mindset. By framing criticism within a context of positive reinforcement, individuals are more likely to be receptive to the feedback, leading to meaningful improvement and building a trusting relationship between the giver and receiver of the critique.

In contrast, generalized feedback lacks specificity and fails to provide actionable insights, making it less effective as a learning tool. Waiting until the end of a shift to provide feedback can lead to missed opportunities for immediate learning, as the context and details may not be as fresh in the mind of the individual. Additionally, criticizing someone in front of their peers can create embarrassment and defensiveness, undermining the potential positive impact of the feedback. Thus, the method of pairing corrective criticism with positive feedback stands out as a best practice for effective criticism.

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