Who should you contact for benefits inquiries?

The appropriate contact for benefits inquiries is the Human Resources (HR) department, which is often designated as "SA HR" in this context. The HR department specializes in managing employee relations and inquiries related to benefits, including health insurance, retirement plans, and other employee perks. They possess the necessary knowledge and resources to address questions, provide information on eligibility, and clarify any policy details regarding employee benefits.

In contrast, other departments listed are better suited for different types of inquiries. For instance, the Payroll Department typically handles salary payments and tax withholdings rather than benefits. Your direct manager might have some general information but is usually not equipped to handle detailed benefits questions. IT Support focuses on technology-related issues, such as software or hardware problems, and would not have the expertise required for benefits-related inquiries. Therefore, contacting SA HR ensures that you receive the most accurate and comprehensive assistance regarding benefits.